We aim to despatch all orders within one working day, but this cannot be guaranteed and on some occasions it can take up to 14 days when we are particularly busy or we are waiting for a stock order from a supplier. We will contact customers when there is a significant delay.
UK Customers Only - POSTAGE
Postage is calculated at the checkout – depending on the delivery type selected.
PLEASE BE AWARE ! – If you select ‘1st CLASS - NON RECORDED' (At Buyers Risk)’ Items will be shipped by First Class Royal Mail Post with NO way of tracking the parcel.
This gives you the customer the option of a cheaper postage service but if selected the delivery of goods is entirely at your risk. Pets & Pastimes Ltd cannot be held responsible or liable for non delivery or damage whilst goods are in transit. Once the parcel has been collected by Royal Mail the onus for delivery is held firmly with the buyer. Please be absolutely sure that this is the delivery method required.
If you are unsure of these implications please select any of the RECORDED DELIVERY options for postage.
GOODS LOST OR DAMAGED IN TRANSIT FOR UK CUSTOMERS
All goods are sent by ‘First Class’ post at the buyer’s risk. If you require an insured service, please select either ‘RECORDED DELIVERY' or ‘YODEL 24' when ordering. The postage charge will vary depending on which service is requested. Please examine all packages prior to receipt as signatures are taken as proof of receipt in good condition. All damaged packages MUST be either refused or signed RECEIVED DAMAGED and in either case we must be advised of damage goods within three working days of delivery.
GOODS LOST OR DAMAGED IN TRANSIT FOR CUSTOMERS OUTSIDE UK
POSTAGE IS CHARGEABLE TO ALL INTERNATIONAL DESTINATIONS, but does not show on the website shopping cart - please email firstname.lastname@example.org or call +44782 777423 for a quotation before ordering.
CANCELLATION AND RETURN
9.1 The Buyer shall inspect the Goods immediately upon receipt and shall notify the Seller In writing within 3 working days of delivery if the Goods are damaged or do not comply with any of the Contract. If the Buyer fails to do so the Buyer shall be deemed to have accepted the Goods. Any items ordered incorrectly may be subject to a re-stocking charge of 25%.
9.2 Where a claim of defect or damage is made the Goods shall be returned by the Buyer to the Seller. The Buyer shall be entitled to a full refund (including delivery costs) plus any return postal charges if the Goods are in fact defective. Any items ordered incorrectly will not be entitled to a postage refund.
9.3 If you are a consumer you have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing the Seller in writing or by email within 7 working days of receipt of the Goods. The right to cancel does not apply to contracts for the supply ofsoftware, audio or visual recordings if these have been unsealed by the Consumer.
9.4 Damaged or faulty goods replacements can only be credited if they are accompanied by a completed returns form obtainable from the seller.
9.5 Goods to be returned must clearly show the order number obtained from the Seller on the package.
9.6 Where returned Goods are found to be damaged due to the Buyer’s fault the Buyer will be liable for the cost of remedying such damage.